Certifications ✅
Made & hosted
in Europe
Verifications for service and quality.
Safety and quality
Software Made in Germany
The "Software Made in Germany" quality seal was created specifically for software manufacturers and stands for quality, security, and a strong commitment to values. It confirms, among other things, excellent customer service and support in German, high quality standards backed by rigorous testing, future readiness, a company headquarters in Germany, and software system design developed domestically.
The "Software Made in Germany" quality seal was created specifically for software manufacturers and stands for quality, security, and a strong commitment to values. It confirms, among other things, excellent customer service and support in German, high quality standards backed by rigorous testing, future readiness, a company headquarters in Germany, and software system design developed domestically.
Secure hosting
Software Hosted in Germany
With “Software Hosted in Germany”, VIER confirms that your data and the software used – if desired – are hosted exclusively in Germany. As a manufacturer that carries this seal of approval, we have provided corresponding proof for the software products we have developed and for our company.
With “Software Hosted in Germany”, VIER confirms that your data and the software used – if desired – are hosted exclusively in Germany. As a manufacturer that carries this seal of approval, we have provided corresponding proof for the software products we have developed and for our company.
Certified management system
ISO 27001
ISO 27001 is a globally recognized standard for an information security management system (ISMS). ISO 27001 specifies the conditions that an ISMS must fulfill. The aim of an ISMS is to identify and avert information risks and to maintain and continuously improve information security. In this way, cyber attacks can be warded off and data theft prevented. With ISO 27001 certification, VIER guarantees its customers and business partners that the requirements of the standard are demonstrably fulfilled.
ISO 27001 is a globally recognized standard for an information security management system (ISMS). ISO 27001 specifies the conditions that an ISMS must fulfill. The aim of an ISMS is to identify and avert information risks and to maintain and continuously improve information security. In this way, cyber attacks can be warded off and data theft prevented. With ISO 27001 certification, VIER guarantees its customers and business partners that the requirements of the standard are demonstrably fulfilled.
Secure cloud services
Trusted Cloud
With the “Trusted Cloud” label, VIER has been certifying the security, transparency, quality, legal compliance and reliability of cloud services since 2016. The non-profit association Kompetenznetzwerk Trusted Cloud (KN TC), consisting of representatives from associations, business and science, is responsible for the label.
With the “Trusted Cloud” label, VIER has been certifying the security, transparency, quality, legal compliance and reliability of cloud services since 2016. The non-profit association Kompetenznetzwerk Trusted Cloud (KN TC), consisting of representatives from associations, business and science, is responsible for the label.
Certified supplier
Zero Outage
"Zero Outage" is a quality initiative of Telekom Deutschland GmbH. The certification certifies that VIER works according to defined standard processes in incident, problem and change management that are aligned with an IT framework (e.g. ITIL). It is also certified that VIER offers an escalation manager service that is available 24/7, 365 days a year. VIER thus contributes to the stability of the delivery of Telekom Deutschland products.
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"Zero Outage" is a quality initiative of Telekom Deutschland GmbH. The certification certifies that VIER works according to defined standard processes in incident, problem and change management that are aligned with an IT framework (e.g. ITIL). It is also certified that VIER offers an escalation manager service that is available 24/7, 365 days a year. VIER thus contributes to the stability of the delivery of Telekom Deutschland products.
Research and development
We engage in research
The BSFZ label certifies the R&D activities of companies that have received at least one positive decision from the Research Allowance Certification Agency (BSFZ).
More about the BSFZ label on the website of the Certification Office for Research Grants
The BSFZ label certifies the R&D activities of companies that have received at least one positive decision from the Research Allowance Certification Agency (BSFZ).
More about the BSFZ label on the website of the Certification Office for Research Grants
Memberships
Interest group
CCV Customer Service & Call Center Verband Deutschland e.V.
VIER has been a member of the CCV, the interest group for the customer service and call and contact center industry in Germany, since 2006. The association represents around 300 member companies and bundles the interests of the constantly developing call and contact center industry. The CCV is listed in the Transparency Register of the German Bundestag and in the EU Transparency Register.
VIER has been a member of the CCV, the interest group for the customer service and call and contact center industry in Germany, since 2006. The association represents around 300 member companies and bundles the interests of the constantly developing call and contact center industry. The CCV is listed in the Transparency Register of the German Bundestag and in the EU Transparency Register.
bitkom
VIER has been a member of the digital association bitkom since 2020. The overarching goal of bitkom is to make Germany a leading digital location, drive forward the digital transformation of business and administration, strengthen digital sovereignty and achieve broad social participation in digital developments. VIER supports these goals and uses its products and solutions to promote greater expertise in the digitalization of business, society and administration.
VIER has been a member of the digital association bitkom since 2020. The overarching goal of bitkom is to make Germany a leading digital location, drive forward the digital transformation of business and administration, strengthen digital sovereignty and achieve broad social participation in digital developments. VIER supports these goals and uses its products and solutions to promote greater expertise in the digitalization of business, society and administration.
Interest group in Austria
callcenterforum.at
callcenterforum.at, the "Austrian association for information enhancement in the customer service sector", represents the interests of the fast-growing call center industry in Austria and is economically, politically and legally independent. In addition to the Austrian market, it focuses on the DACH region and the European Union. The association operates under the motto "A network for success". VIER is also part of this community.
callcenterforum.at, the "Austrian association for information enhancement in the customer service sector", represents the interests of the fast-growing call center industry in Austria and is economically, politically and legally independent. In addition to the Austrian market, it focuses on the DACH region and the European Union. The association operates under the motto "A network for success". VIER is also part of this community.
Interest group in Switzerland
Callnet.ch
callnet.ch is the industry association for contact centers, contact management and customer service in Switzerland. For over 25 years, the association has represented the interests of operators, service providers, suppliers and outsourcing providers in the field of customer contact. The aim is to set standards, promote quality, expand training and further education and help shape the legal and technological framework. VIER actively supports callnet.ch in driving innovation and quality in the Swiss customer service industry - in particular through the exchange of know-how and practice-oriented impulses from the fields of AI, automation and omnichannel communication.
callnet.ch is the industry association for contact centers, contact management and customer service in Switzerland. For over 25 years, the association has represented the interests of operators, service providers, suppliers and outsourcing providers in the field of customer contact. The aim is to set standards, promote quality, expand training and further education and help shape the legal and technological framework. VIER actively supports callnet.ch in driving innovation and quality in the Swiss customer service industry - in particular through the exchange of know-how and practice-oriented impulses from the fields of AI, automation and omnichannel communication.